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Delivery Policy

Orders received before 12.00 GMT will be shipped the same day. Orders received after that time will be shipped the next working day. Please note that orders received after 12.00 on a Friday, will be shipped the following Monday. All orders will require a signature upon delivery as they are sent using Royal Mail Recorded Delivery service (for orders to the UK) or Royal Mail International Signed For service (for orders to the EU). Charges for delivery are given below: 

UK Royal Mail Recorded delivery - £7.00
Europe - Royal Mail International Signed For - £10.00
Outside Europe - Royal Mail International Signed For - £10.00

You should expect to receive your delivery within 2-3 working days from the date your order is placed (only for orders to the UK. Please allow 3–5 working days for orders to the EU). Plume cannot accept responsibility for delays in delivery times that are caused by external influences such as national and international public holidays and postal strikes.

DAMAGE IN TRANSIT:

After leaving the store all goods are insured by our forwarder against damage, if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarders insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open and inspect a package in the presence of the forwarder, make sure that you sign for it as "Unable to inspect goods on delivery" or similar to warn the forwarder that a claim may be forthcoming, for goods with a value over £500 we require that any damages are noted on the delivery note at the time of delivery, all other damage claims must be reported to us within 2 days of taking delivery.